Welcome to the Rico Shop FAQ page, your trusty compass for navigating the seas of pirate gear shopping! We’ve gathered the questions we hear most often from our crew of adventurous buccaneers. If ye don’t find the answer ye seek, don’t hesitate to send a message to our crew at [email protected].
About Our Treasures & Products
What kind of pirate gear do you offer?
We offer a vast booty of authentic pirate apparel and accessories! From rugged Coats fer Pirates and Amazing Pirate Hats to detailed BLADES, Baldrics, Bandanas, and even BOAT Parts. Whether ye be dressing for a festival, reenactment, or just daily plunderin’, we have the gear to make ye look the part.
Are your products authentic and high quality?
Aye! Every item is crafted with passion and an eye for detail. We inspect each piece before it leaves our port to ensure it meets our standards for authenticity and durability, ready for any high-seas adventure.
Placing an Order & Payment
What payment methods do you accept?
We accept secure payments via Visa, MasterCard, JCB, and PayPal. Your financial information is kept safer than a captain’s hidden treasure chest!
How do I know my order was placed successfully?
Ye shall receive a confirmation email faster than a cannonball once your order is secured. If ye don’t see it, check your brig (spam folder), or contact our crew.
Shipping & Delivery
How long does it take to get my order?
After ye place your order, our crew takes 1-2 days to process and pack your loot.
Then, ye choose your course:
- Standard Shipping ($12.95): Via DHL or FedEx. Your treasure arrives in 10-15 days after it ships.
- Free Shipping: For orders over $50, via EMS. Your treasure arrives in 15-25 days after it ships.
Do you ship to my island?
We ship our treasures worldwide! However, due to treacherous logistical waters, we cannot currently reach a few remote regions and parts of Asia. If ye be unsure, send us a message!
Can I track my package?
Aye! Once your order sets sail from our port, we’ll send ye a tracking number. Ye can follow your treasure’s journey across the seas like a true map to booty!
Returns & Exchanges
What is your return policy?
If your gear doesn’t fit your style or meet your expectations, fear not! We accept returns within 15 days of delivery. Simply contact us at [email protected], and we’ll guide ye through the process. We want no marooned merchandise!
Who pays for return shipping?
For details on return shipping costs, please contact our crew directly when ye initiate your return. We’ll be happy to provide the specifics for your situation.
Account & Website
Do I need an account to order?
Nay, matey! Ye can plunder our treasures as a guest. However, creating an account lets ye track your orders easier and might lead to future bounty (discounts)!
I forgot my password! How do I get back into my account?
Avast! Use the “Forgot Password” link on the login page. We’ll send ye instructions to reset it and get ye back to shoppin’ for loot.