Ahoy, matey! Welcome to Rico Shop’s Returns & Exchanges policy. While we strive to deliver the finest pirate gear this side of the seven seas, we understand that sometimes a treasure might not be exactly what ye expected. Fear not! We’ve crafted a fair policy to handle these situations.
Our Return Policy Terms
We accept returns and exchanges within 15 days of you receiving your order. To be eligible for a return, yer item must be unused, in its original packaging, and in the same condition ye received it. Ye’ll also need the receipt or proof of purchase.
⚠️ Plunder We Cannot Accept Returns On:
Due to the nature of these items, we cannot accept returns on:
- BLADES (for safety reasons)
- Airsoft equipment (for safety reasons)
- BP Accessories (black powder accessories, for safety reasons)
- Books (once opened)
- Bottles (once opened)
- Custom or personalized items
- Items marked as “final sale”
How to Return Yer Treasure
To initiate a return or exchange, follow these steps:
- Send us an email at [email protected] with the subject “Return Request”
- Include the information from the template below
- Wait for our crew to respond with a return authorization number and instructions
- Package the item securely with the original packaging
- Ship the item to: Rico Shop, 445 Industrial Lane, Barre, US 05641
Ye’ll be responsible for paying yer own shipping costs for returning yer item. Shipping costs are non-refundable.
Refunds: When Ye Get Yer Doubloons Back
Once we receive and inspect yer return, we’ll send ye an email to notify ye that we’ve received yer returned item. We’ll also notify ye of the approval or rejection of yer refund.
If approved, yer refund will be processed, and a credit will automatically be applied to yer original method of payment, within 7-10 business days. How long it takes for the refund to show up on yer account depends on yer payment provider’s policies.
If ye paid via PayPal, the refund will go back to yer PayPal account. For credit card payments (Visa, MasterCard, JCB), the refund will be issued to the same card.
Exchanges: Swappin’ Yer Loot
If ye need to exchange an item for a different size or style, send us an email at [email protected] with the subject “Exchange Request.” We’ll guide ye through the process. Ye’ll be responsible for any price difference and additional shipping costs.
Return Request Template
Subject: Return Request – [Your Order Number]
Ahoy Rico Shop Crew,
I be requestin’ a return/exchange for me order:
Order Number: [Your Order Number]
Date of Purchase: [Date]
Item(s) to Return: [Item Names]
Reason for Return: [Reason]
Preferred Resolution: [Refund/Exchange]
Me contact information:
Name: [Your Name]
Email: [Your Email]
Phone: [Your Phone Number]
Fair winds,
[Your Name]
Damaged or Incorrect Items
If ye receive a damaged item or the wrong plunder, contact us immediately at [email protected]. We’ll arrange for a replacement or refund and cover the shipping costs ourselves. Please include photos of the damaged item or the incorrect product ye received.
Need to Contact the Crew?
If ye have any questions about returns or exchanges, don’t hesitate to send a message to our crew at [email protected]. We’ll respond faster than a cannonball!
Fair winds and followin’ seas,
The Crew at Rico Shop