Shipping Policy

Ahoy, me hearties! Welcome to Rico Shop’s Shipping & Returns policy. We be deliverin’ the finest pirate gear across the seven seas, and we want ye to be satisfied with yer plunder. Below, ye’ll find all the details on how we ship yer treasures and handle returns or exchanges. Read on to ensure smooth sailin’ with yer orders!

Shipping Policy

At Rico Shop, we strive to get yer pirate gear to ye as fast as a swift ship in fair winds. Here’s how we handle shippin’:

• Order Processin’ Time: After ye place yer order, our crew needs 1-2 days to prepare yer plunder for shipment. We be workin’ hard to ensure every item is properly packed and ready for its journey.
• Shippin’ Methods: We offer two ways to get yer goods:
  1. Standard Shippin’: We use DHL or FedEx for faster delivery. The cost be 12.95 doubloons. Yer order will arrive within 10-15 days after shipment.
  2. Free Shippin’: For orders over 50 doubloons, we use EMS at no cost to ye. This method takes 15-25 days after shipment to reach yer port.
• Shippin’ Regions: We ship globally, but alas, we cannot reach some parts of Asia and a few remote islands due to treacherous waters. If ye be in one o’ these areas, we apologize for the inconvenience.

Once yer order ships, ye’ll receive a confirmation email with trackin’ details so ye can follow yer treasure’s voyage.

Returns & Exchanges Policy

We understand that sometimes a piece o’ plunder might not meet yer expectations. Fear not! We’ve crafted a fair policy to handle returns and exchanges.

• Return Period: Ye have 15 days from the day ye receive yer order to request a return or exchange.
• Eligibility: To be eligible, the item must be unused, in its original packagin’, and in the same condition ye received it. Ye’ll also need the receipt or proof o’ purchase.

How to Return Yer Treasure

Follow these steps to initiate a return or exchange:

1. Send us an email at [email protected] with the subject “Return Request” or “Exchange Request”.
2. Include the information from the template below in yer email.
3. Wait for our crew to respond with a return authorization number and instructions.
4. Package the item securely with its original packagin’.
5. Ship the item to: Rico Shop, 445 Industrial Lane, Barre, US 05641.

Ye be responsible for payin’ yer own shippin’ costs for returnin’ the item. Shippin’ costs are non-refundable.

Return Request Template

Use this template in yer email to make the process smooth:

Subject: Return Request - [Your Order Number]

Ahoy Rico Shop Crew,

I be requestin' a return/exchange for me order:
Order Number: [Your Order Number]
Date of Purchase: [Date]
Item(s) to Return: [Item Names]
Reason for Return: [Reason]
Preferred Resolution: [Refund/Exchange]

Me contact information:
Name: [Your Name]
Email: [Your Email]
Phone: [Your Phone Number]

Fair winds,
[Your Name]
        

Refunds: When Ye Get Yer Doubloons Back

Once we receive and inspect yer return, we’ll send ye an email to notify ye that we’ve received yer item. We’ll also let ye know if yer refund be approved or rejected.

• If approved, yer refund will be processed, and a credit will be applied to yer original method o’ payment within 7-10 business days.
• How long it takes for the refund to show up on yer account depends on yer payment provider’s policies:
  • If ye paid via PayPal, the refund will go back to yer PayPal account.
  • For credit card payments (Visa, MasterCard, JCB), the refund will be issued to the same card.

Exchanges: Swappin’ Yer Loot

If ye need to exchange an item for a different size or style, send us an email at [email protected] with the subject “Exchange Request”. We’ll guide ye through the process. Ye’ll be responsible for any price difference and additional shippin’ costs.

Damaged or Incorrect Items

If ye receive a damaged item or the wrong plunder, contact us immediately at [email protected]. We’ll arrange for a replacement or refund and cover the shippin’ costs ourselves. Please include photos o’ the damaged item or incorrect product ye received.